Get in touch
We're here to help with your home insurance
Changes to our home insurance provider
As of 1 September 2025, our home insurance provider is Aviva Insurance Ltd. If you held home insurance with us before this date, your coverage may still be provided by Royal & Sun Alliance Insurance Ltd (RSA).
- If you would like a new quote then please visit Home insurance | Nationwide
- If your home insurance quote or policy number begins with P or Q then please visit Home insurance | Nationwide
- If your policy number begins with N then you can service your policy or make a claim below
What would you like to do today?
Manage your policy online
The quickest and easiest way to check your policy details.
- View your policy
- Update your home or postal address
Need something else?
Contact us by phone
Customer Services
0800 145 6060
Opening hours:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Textphone Customer Services
If you have hearing or speech difficulties, call us using Relay UK on:
18001 0800 145 6060
Alternatively, download the RelayUK app (opens in a new tab).
RelayUK URL - https://www.relayuk.bt.com/ (opens in a new tab)
Opening hours:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Make a claim by phone
Claims
Building and Content Insurance claims
0800 145 6060
Home Emergency Cover claim
0800 145 6070
Legal Cover claim
0800 145 6080
Calling from abroad
+44 121 275 4089
(for all of the above services)
Opening hours:
24 hours a day , 7 days a week
Textphone claims
If you have hearing or speech difficulties, call us using Relay UK on.
18001 0800 145 6060
Alternatively, download the RelayUK app (opens in a new tab).
RelayUK URL - https://www.relayuk.bt.com/ (opens in a new tab)
Opening hours:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
