Get in touch
We're here to help with your home insurance
What would you like to do today?
Manage your policy online
The quickest and easiest way to check your policy details.
- View your policy
- Renew your policy
- Update your home and postal address
- Add, remove or update your contents
- Add or remove optional extras
Need something else?
Contact us by phone
Customer Services
0800 145 6060
Opening hours:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Textphone Customer Services
If you have hearing or speech difficulties, call us using Relay UK on:
18001 0800 145 6060
Alternatively, download the RelayUK app (opens in a new tab).
RelayUK URL - https://www.relayuk.bt.com/ (opens in a new tab)
Opening hours:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm
Make a claim by phone
Claims
Building and Content Insurance claims
0800 145 6060
Home Emergency Cover claim
0800 145 6070
Legal Cover claim
0800 145 6080
Calling from abroad
+44 121 275 4089
(for all of the above services)
Opening hours:
24 hours a day , 7 days a week
Textphone claims
If you have hearing or speech difficulties, call us using Relay UK on.
18001 0800 145 6060
Alternatively, download the RelayUK app (opens in a new tab).
RelayUK URL - https://www.relayuk.bt.com/ (opens in a new tab)
Opening hours:
Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 5pm